--- Expertise · Kevin Toyer
Background & Credentials

Expertise

10+ years of hands-on IT service management, team leadership, and technical credibility. Here’s what I bring to the table.

Core Areas

What I Know Well

01
IT Service Management
Running service desks that deliver consistently — from SLA design to incident response frameworks and team accountability.
02
Team Leadership
Building cultures where people take ownership. Setting expectations clearly, giving real feedback, and developing talent.
03
Cybersecurity Awareness
CompTIA Security+ certified. Understanding how security principles intersect with day-to-day IT support operations.
04
Process Improvement
Finding where the friction is, eliminating waste, and building repeatable processes that don’t fall apart under pressure.
Experience

Where I’ve Worked

2015 – Present
La Jolla, CA
GoSecure
Support Desk Manager
2022 – Present
Lead IT Service Desk operations with a strong focus on world-class customer service, team leadership, and consistent execution.
Team Leadership KPI Reporting SLA Management Cybersecurity Customer Service
Associate Systems Administrator
2015 – 2022
Supported day-to-day IT systems administration, maintaining infrastructure reliability and providing technical support across the organization.
Systems Administration IT Support Infrastructure
Jul – Dec 2014
San Diego, CA
IT Engineer
Qualcomm
Contributed to IT engineering projects at one of the world’s leading semiconductor companies, gaining hands-on experience in enterprise-level IT operations.
IT Engineering Enterprise IT Infrastructure
Recommendation

“Kevin was my leader for over 3 years. He led the team and set realistic goals and gives clear instructions and feedback. He instills pride, confidence, and positive energy in everyone on his team.”

Ray Nguyen
DevOps, System & Network Engineer at LTCoders · October 2023
Education

Where I Studied

2012 – 2015
San Diego, CA
B.S. Business Management
San Diego Christian College
Business Administration and Management, General.
Certifications
CompTIA Security+ CE
CompTIA · Issued Apr 2021
Certified
Certified ScrumMaster (CSM)
Scrum Alliance
Certified
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